Terms of Service

Effective date: May 10, 2026

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of pointO’s website, dashboard, AI agent, point-of-sale, kitchen display, and related products and services (collectively, the “Services”), provided by Closetech AI Inc. (“pointO”, “we”, “us”). By creating an account or using the Services, you agree to these Terms. If you are agreeing on behalf of a business, you represent that you have authority to bind that business, and “you” refers to that business.

2. Description of the Service

pointO provides an AI agent that helps businesses answer customer questions, take orders, manage reservations, and respond to messages and reviews across channels such as chat, Facebook, Instagram, WhatsApp, Messenger, and Google Business Profile, along with related point-of-sale, kitchen display, and dashboard tools. Features, integrations, and availability may vary by plan and may change over time.

3. Eligibility and Accounts

You must be at least 18 years old and able to form a binding contract to create a pointO account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us promptly of any unauthorized use.

You agree to provide accurate, current, and complete information when setting up your business profile, menu, and integrations, and to keep that information up to date.

4. AI-Generated Content and Actions

In short: pointO’s AI can make mistakes. You’re responsible for how you configure it, and for reviewing its output where you choose not to require human approval.

The Services use artificial intelligence, including third-party language models, to draft or send replies to customer messages, reviews, and orders, and to summarize or surface information in the dashboard. AI-generated content may be inaccurate, incomplete, or inappropriate to a specific situation, and pointO does not guarantee the accuracy, completeness, or suitability of any AI-generated output.

You are responsible for configuring what your AI agent is permitted to do automatically versus what requires your review and approval, and for monitoring the agent’s activity on your behalf. Where you enable fully automated replies, orders, or review responses, you accept responsibility for that content as if you had sent it yourself.

5. Acceptable Use

You agree not to:

  • Use the Services for any unlawful, fraudulent, or deceptive purpose
  • Configure your AI agent to mislead customers about whether they are speaking with a human or an AI, where such disclosure is required by law
  • Interfere with or disrupt the integrity or performance of the Services
  • Attempt to gain unauthorized access to the Services or related systems
  • Reverse engineer, decompile, or attempt to extract the source code of the Services, except where applicable law permits it
  • Use the Services to process payment card data outside of our supported payment integrations

6. Subscription, Fees, and Billing

Paid plans are billed in advance on a recurring basis as described at signup or in your order confirmation. Payment is processed by Stripe; by subscribing, you authorize us (via Stripe) to charge your payment method for all fees due. Fees are non-refundable except where required by law or explicitly stated otherwise. We may change our pricing with advance notice; continued use of the Services after a price change takes effect constitutes acceptance of the new pricing.

7. Third-Party Services and Integrations

The Services integrate with third-party platforms, including Meta (Facebook, Instagram, WhatsApp, Messenger), Google Business Profile, Square, Clover, Stripe, Zernio, and OpenAI. Your use of those integrations is also subject to each provider’s own terms and policies. We are not responsible for the availability, accuracy, or practices of third-party platforms, and integrations may change or become unavailable if a provider changes its API or policies.

8. Your Content and Data

You retain ownership of the content, menu data, brand materials, and business information you provide to the Services (“Customer Content”). You grant pointO a license to use, host, and process Customer Content solely as needed to provide and improve the Services, consistent with our Privacy Policy. You are responsible for having the necessary rights to any content you upload or connect through the Services.

9. Intellectual Property

The Services, including their software, design, and pointO branding, are owned by Closetech AI Inc. and protected by intellectual property laws. Except for the limited right to use the Services as permitted by these Terms, we grant no other rights or licenses to our intellectual property.

10. Termination

You may stop using the Services and cancel your account at any time. We may suspend or terminate your access to the Services if you violate these Terms, if required by law, or if continued provision of the Services to you would create a legal or security risk. Certain provisions of these Terms (including intellectual property, disclaimers, limitation of liability, and dispute resolution) survive termination.

11. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES, INCLUDING AI-GENERATED CONTENT, WILL BE UNINTERRUPTED, ERROR-FREE, OR ACCURATE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, POINTO AND CLOSETECH AI INC. WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE.

13. Indemnification

You agree to indemnify and hold pointO and Closetech AI Inc. harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Services, your Customer Content, or your violation of these Terms, including claims arising from AI-generated content sent on your behalf under settings you configured.

14. Governing Law and Disputes

Placeholder - needs legal input: governing law, jurisdiction, and whether disputes are resolved through arbitration or the courts should be confirmed with counsel and filled in here before this page is published.

15. Changes to These Terms

We may update these Terms from time to time. We will post changes on this page and update the effective date below. Material changes will be communicated through the Services or by email where appropriate. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

16. Contact Us

If you have questions about these Terms, contact us at legal@pointoai.com.